Step by Step Guide to Buying Artwork
Placing an order with us online couldn't be simpler, just follow the step by step guide below:
1) Select the prints, originals & sculpture you wish to order
Find the prints, original paintings, drawings, or sculpture you wish to purchase. If you can see an ‘Add to Basket’ button, the item(s) you have chosen can be ordered on-line.
If you can’t see the button, call or email us and we will contact you to discuss your requirements. This is necessary for all items over £2,000 as it helps ensure your own security, and allows us to give you the best quality service tailored to your specific needs which can’t always be best served by a website.
Add your item(s) to your basket using the ‘Add to Basket’ button on each product page. Remember when choosing prints to select the correct format your require ie. Mounted Print or Framed Print.
Your basket total is updated in the top right corner of the page with the number of items you have selected and a running total price.
2) Review your Shopping Basket
You can review your shopping basket at any time. Either click the button that appears each time you add an item to your basket, or click ‘Your Basket’ in the top right corner of the page.
Adjust quantities or remove items and click ‘Update’ to save your changes.
Use the dialogue box to tell us any special instructions regarding your order such as to request a specific delivery day.
Click ‘Checkout’ once you’re happy with the items you wish to order. You are now browsing our secure server.
Enter your email address
Enter your invoice address. This must be the billing address for your payment card.
If you would like your order delivered to a separate address, uncheck ‘Deliver items to the above invoice address’ and enter the delivery address.
Click ‘Continue to next step’.
4) Delivery & Payment
If you have an offer code, type the code in the box and click ‘Apply’. If the code is applicable to your order you will see a message confirming you have successfully applied the offer code. Your order/delivery options will be adjusted accordingly.
Use the drop down list to choose how you’d like your order delivered. For safety and security we use a courier to deliver your order. We pack all orders with extreme care to ensure your prints arrive in perfect condition. We have many years experience sending framed and mounted artwork using our courier. Once we have received and processed your order we will contact you to arrange a delivery day to suit you.
5) Complete your Purchase
Enter your payment card details as prompted. Your card will be authorised for the amount shown at the top of the screen but we will not take the payment until we have agreed the delivery date with you.
Click ‘Complete my Purchase’.
6) About Prices on our website
We make every effort to ensure prices where shown are correct. On rare occasions an error may lead to an incorrect price been displayed. Should you order an item with an incorrect price we will contact you to see if you still want to purchase the item at the correct price. – rest assured we do not take payment until this has been confirmed.
7) Stay up to date with new releases
Check the box if you would like to receive occasional emails about new artwork, promotions and exhibitions.
8) What Happens Next
You will receive an email acknowledging our receipt of your order.
We will then contact you in due course to arrange a delivery date.
If you order between 24 December 2020 and 4 January 2021 we will contact you 4 January 2021.
At this point we will take the payment from the payment card you used when placing your order.
If for any reason there is a delay in arranging your delivery we may collect your payment first but this is not usually the case.
For your convenience our courier will email or text you on the day before your delivery with a reminder of the date, and again on the morning of your delivery with an estimated time slot.