Returns & Refund Policy

PLEASE RETAIN ALL PACKAGING FOR YOUR PURCHASE WHILST YOU ASSESS ITS SUITABILITY FOR YOUR NEEDS.

Return of Faulty Goods

If for any reason your purchase has been damaged in transit and does not arrive in perfect condition please contact us within 7 days of receipt and we will arrange an exchange or refund as quickly as possible and at your convenience. Please repack your purchase in the original packaging.

Refund and Exchange Policy 

We hope you will love your new artwork, but if you would like to return it we are pleased to offer FREE 14 day returns. Return requests made after 14 days and within 30 days from receipt of your order will still be processed, but must be made at your own arrangement and expense.

If the item is unused, in its original condition and packaging, and accompanied by a valid proof of purchase, we’ll offer an a full refund (including the original delivery charge) if returned within 14 days. This does not affect your statutory rights.

We advise checking your order as soon as possible once it has been delivered to ensure that you are happy. If an item is received faulty, please contact us on 01425 655576 as soon as possible so that we may arrange for a repair or replacement.

Please do not return your order without contacting us first. 

1. FREE 14 Day Return Policy

If you decide that you would like to cancel or return your order, you can take advantage of our free returns policy by contacting us on 01425 655576 to let us know within 14 days of receipt of your order. Please ensure that the item is unused, in its original condition and original packaging, and is accompanied by a valid proof of purchase. We will arrange for the item(s) to be collected from you free of charge. Your refund (including the original delivery charge) will be processed as soon as it has been received and checked by our office.

NB. To be eligible for a free return your purchase must be repackaged in its original packaging. If you do not have the original packaging you must package and return your order at your own cost. You will also be liable for the goods arriving back with us in perfect condition. We therefore suggest using a trackable delivery service.

If an order is collected by us and is not packaged in the original packaging we reserve the right to deduct the return carriage cost and the cost of any repair to damage caused during transit.

2. 30 Day Return Policy

If you decide that you would like to cancel or return your order after 14 days and within 30 days of receipt of your order please contact us on 01425 655576 to let us know. Please ensure that the item is unused, in its original condition and original packaging, and is accompanied by a valid proof of purchase. Please arrange for the item(s) to be delivered to our offices (we will confirm the address when you contact us) - we recommend obtaining proof of despatch and tracking, as we cannot accept responsibility for goods not received. Your refund will be processed as soon as it has been received and checked by our office.

Delivery charges are non-refundable and will be deducted from any refund due.

If you have any questions regarding this policy please do not hesitate to contact us on 01425 655576 or email post@collierdobson.com.