Terms and Conditions
SECURITY & PRIVACY
Buying framed prints, mounted prints and selected original works on-line is easy & secure. To discuss purchasing higher value original artwork, sculpture, and bespoke furniture please telephone us on 01425 655576. Due to the higher value and commitment that is involved in investing in original artwork and sculpture certain products are not available to purchase on-line as we wish to give a person to person level of service.
You may also wish to telephone us to discuss your purchase.
We can accept orders paid for using valid Solo, Maestro/Switch, Mastercard & Visa cards.
HOW WE PROTECT YOUR PRIVACY
We value your trust very highly and work to ensure that your personal information is kept private and secure. Any information given will not be offered for sale or rent to any third parties and we will only use it how we describe in our Privacy Policy. We do not store your credit/debit card details once your purchase has been processed.
All information that you input is encrypted (or encoded) using Secure Sockets Layer (SSL) software to protect the security of your information during transmission to us over the internet.
Collier & Dobson Limited is based in the United Kingdom & all orders are processed and despatched from our premises in Hampshire, England. All orders are processed and fulfilled by our own staff.
PRIVACY POLICY
We collect personal information in order to deliver the products and service you want, administer our business, provide customer service and be able to communicate special offers unless you have chosen not to receive such offers.
The information we collect may include:
Information you provide when you purchase products from us.
Technical information such as your IP address, your computer's operating system, your browser type and the path you take through our website.
Financial information provided by you in connection with your purchase such as payment card details is not stored once the transaction has been completed.
We use your personal information to:
Process your purchase and arrange delivery
Deliver your purchases to you
Prevent Fraud
Confirm you orders
Respond to your customer service requests
Inform you of relevant special offers if you have given us permission to do so
We do not sell, rent or disclose personal information to others
We do not disclose personal information to Third Party Service providers
except in the following situation:-
THIRD PARTY SERVICE PROVIDERS
We employ a courier company to deliver your orders. They have access only to the information needed to perform this function, but may not use it for any other purposes.
CONDITIONS OF USE & SALE
Collier & Dobson Limited provide access to the Collier & Dobson website, collierdobson.com, and sell selected products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Collier & Dobson website. By using the collierdobson.com website, you signify your agreement to these conditions.
CONDITIONS RELATING TO YOUR USE OF collierdobson.com
If you use the website, you agree to take responsibility for the confidentiality of your account and password to prevent unauthorised use, and take responsibility for any activity that occurs using your account or password. You should take all necessary steps to ensure that your password is kept confidential and inform us immediately of you believe your password has become known to anyone else or may be used in an unauthorised manner.
Please ensure that all the details you provide when registering are correct and inform us immediately of any changes.
Collier & Dobson Limited reserves the right to refuse access to the on-line purchasing facilities offered on the website, terminate accounts, edit or remove products, or cancel orders at our discretion. Any cancelled orders will not incur any cost to you.
You understand that you, and not Collier & Dobson Limited, are responsible for all electronic communications and information sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website in any way that may be deemed fraudulent or be unlawful in any other way.
PRIVACY
Please read our Privacy Notice to understand our policy.
OUR CONTRACT WITH YOU
When you place an order to make a purchase from us, we will send you an email acknowledging receipt of your order.
Your order at this point in time represents an offer to us to purchase a product which is then accepted by us when we send you an 'Order Confirmation' email.
Within one working day of receipt of your order we will contact you either by telephone or email to advise and discuss delivery of your order. Our acceptance of your order is complete once we have sent you an 'Order Confirmation' email. Any products on the same order that we have not confirmed in an 'Order Confirmation' email do not form part of that contract.
RETURNS
Please read our Returns Policy, which applies to products purchased from us using the website. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are available via email on request and in the Returns Policy.
PRICING & AVAILABILITY
We aim to hold all mounted prints in stock for despatch usually within 24 hours of confirming you order.
We hold the majority of framed prints in stock for despatch usually within 24 hours of confirming you order, the balance are framed to order and can usually be despatched within 3-5 working days.
During especially busy times it may be necessary to frame your prints to order and these can usually be despatched within 3-5 working days.
We will contact you either by email or telephone within one working day of receipt of your order to advise and discuss the delivery of your purchase. Once this is done, we will confirm you order by email.
Despite our efforts, it is possible that occasionally products on our website may be mis-priced. All prices are verified when we confirm your order. If a product's correct price is lower than the stated price, we will charge you the lower amount. If a product's correct price is higher than our stated price, we will, at our discretion, confirm your order at the lower price, contact you for instructions before confirming your order, or cancel your order and notify you of the cancellation.
HEALTH & SAFETY
By purchasing any product from Collier & Dobson Limited you acknowledge that you have ready & understand our Health & Safety Guidelines.
CHILDREN
Collier & Dobson Limited do not sell products for purchase by children. We do sell products that my be purchased for children by adults. If you are under 18, you may purchase from this website only with the involvement of a parent or guardian.
EVENTS BEYOND OUR REASONABLE CONTROL
Collier & Dobson Limited will not be held responsible for any delay of failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
ALTERATIONS AND AMENDMENTS
We reserve to right to make changes to our website, policies and these Conditions of Use and Sale at any time. If any of these conditions is deemed for any reason unenforceable, that condition will be deemed severable and will not effect the validity of any remaining conditions.
LAW
All contracts between you (the buyer) and Collier & Dobson Limited (the seller) shall be governed by the laws of England. You agree, as we do, to submit to the jurisdiction of the courts of England.
OUR DETAILS
collierdobson.com is a trading name of Collier & Dobson Limited. Collier & Dobson Limited is based in the United Kingdom & all orders are processed and despatched from our premises in Hampshire, England. All orders are processed and fulfilled by our own staff.
HEALTH & SAFETY GUIDELINES
Framed prints & original paintings purchased from us may be potentially unsafe if not hung correctly.
On receipt, and before unpacking check carefully to ensure that any glass in the frame is intact. If you suspect the glass may be broken, contact us immediately and do not proceed to unpack your purchase.
You must, upon the unpacking of any framed product check that the fixings and cord provided are secure.
Take special care if you wish you hang your purchase directly above areas where people may walk. Security Fixings may be more suitable for these areas and are available to purchase from us.
Use only wall fixings that are appropriate for the wall you wish to hang your purchase on. If in doubt as to which fixing to use we request that you consult a qualified professional for advice.
RETURNS POLICY
Our refunds policy does not affect your statutory rights.
ITEMS RETURNED WITH THE SEVEN-DAY COOLING OFF PERIOD
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of delivering the item to you.
Please contact our office by email or telephone within seven working days of the day the item was delivered stating your name & address, the invoice number, and the item(s) you wish to return. Please do not return any items to us before contacting our office.
We will not refund your costs in returning the item to us unless you are returning the item because of an error on our part.
Any item returned must be packed in its original packaging & in the case of mounted prints, must be unsealed. We regret that we cannot accept cancellations of contracts for the purchase of mounted prints where the item has been unsealed.
Please be aware that you will be responsible for returning the item to us unless we delivered the item to you in error, or if the item is damaged. To ensure safe return of the item, at your request we may arrange for collection from your address at your cost. In this instance, once the item has been collected by our courier, we will assume the responsibility for its safe return to us and therefore we recommend this method of return. When you contact us to inform us of your wish to return the item, we will provide a quotation for the collection and where appropriate take payment by credit or debit card.
If you wish to use your own method of return, this must be agreed by us before you proceed.
On receipt of your item, subject to it fulfilling the criteria stated above, we will refund the item and delivery charge to the card used for the original transaction.
ITEMS RETURNED BECAUSE THEY ARE INCORRECT OR DAMAGED
If you are returning an item because of an error on our part or because the item is damaged we will arrange for the collection of the incorrect or damaged item and arrange for a replacement to be sent to you at our cost.
Please contact our office by email or telephone within seven working days of the day the item was delivered stating your name & address, the invoice number, the item(s) you wish to return, and whether the item was sent in error or has been damaged in transit. Please do not return any items to us at your own expense, we will arrange with you a convenient day to collect the incorrect/damaged item.
Any item returned must be packed in its original packaging & in the case of mounted prints, must be unsealed. Due to the nature of the acetate wrapped mounted prints, any damaged received during transit should be clearly visible without unwrapping the print. We regret that we cannot accept the return of mounted prints where the item has been unsealed.
The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by telephone or email.
